About Us

Smartbot is dedicated to transforming customer support through emotion-aware AI. We are passionate about developing technologies that enable automated responses and foster genuinely empathetic, human-like interactions.

Our product, SERTS, utilises AI-driven sentiment analysis to capture the emotional context of customer conversations. With this innovative solution, businesses can gain deeper insights into customer frustrations, satisfaction levels, and emotions. This understanding allows them to route interactions to the appropriate agents or provide automated solutions.

Founded with the vision of delivering real-time, effective customer service to businesses of all sizes, Smartbot continues to partner with industry leaders such as Salesforce and AWS to create scalable solutions that make a meaningful impact.

Our Team

Innovative Minds, Empowering Customer Service with Advanced AI

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Declan Murphy

Founder & CEO, Smartbot

Declan is a tech-driven leader transforming customer service with AI solutions at Smartbot Software, leveraging expertise from Salesforce, AT&T, and Accenture.

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Dr Conor Lynch

Research Fellow & Group Lead

Dr. Conor Lynch specializes in AI, machine learning, and renewable energy optimization at Nimbus Research Centre.

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Christian O’ Leary

Senior Researcher

Christian O’Leary is a senior AI researcher at Nimbus specializing in machine learning, optimization, and multi-agent systems.

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Gary Smith

Senior Researcher

Gary Smith is a senior software engineer at Nimbus, specializing in IoT, device communication, and data collection.

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Rose Bain

Researcher

Rose Bain, senior research engineer at Nimbus, specializes in Machine Learning, Data Analytics, and AI with extensive industry experience.

At Smartbot, we are proud to have a dedicated team of experts collaborating with the esteemed researchers at Munster Technological University (MTU). Our team seamlessly integrates industry expertise with advanced technical skills, all dedicated to creating innovative, empathy-driven AI solutions.

From our engineers developing the SERTS platform to our customer support team ensuring effective implementation, every member plays a vital role in our mission to transform customer service.

We greatly appreciate our ongoing partnership with the MTU research team, whose AI and sentiment analysis proficiency significantly contributes to advancing our technology. Together, we are committed to developing intelligent and compassionate solutions that empower businesses and enhance customer experiences across various sectors.