1. Introduction
Smartbot ("we", "us", "our") is committed to protecting and respecting your privacy. ThisPrivacy Policy explains how we collect, use, and safeguard your personal data when you visit our website or engage with our services. We comply with the UK General Data Protection Regulation (UK GDPR), the General Data Protection Regulation (GDPR) as implemented in Ireland, and other relevant data protection laws.
2. Data Controller
For the purposes of the GDPR, the data controller is Smartbot, an Irish company registered at [Insert Company Address]. If you have any questions regarding this policy or our data processing practices, please contact us at hello@smartbotsoftware.com.
3. Information We Collect
We may collect and process the following types of personal data:
- Personal Identification Information: Such as your name, email address, phone number, and other contact details you provide when filling out forms on our website or when contacting us.
- Technical Data: Information about your device, including IP address, browser type, and operating system, collected automatically when you interact with our website.
- Usage Data: Information about your interaction with our website, such as pages viewed, time spent on the site, and links clicked.
- Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.
4. How We Use Your Data
We use the data we collect for the following purposes:
- To Provide Our Services: We use your personal data to process your requests, respond to inquiries, and deliver services that you have requested from us.
- To Improve Our Website: We analyse usage data to enhance the functionality and user experience of our website.
- To Communicate With You: We may use your contact information to send you updates, newsletters, or promotional materials, provided you have given your consent to receive such communications.
- To Comply With Legal Obligations: We process your personal data to fulfil our legal obligations, such as maintaining business records and responding to lawful requests from government authorities.
- For Security Purposes: We may use your data to protect the security and integrity of our website and business operations.
5. Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Consent: Where you have provided explicit consent for us to process your data for specific purposes, such as receiving marketing communications.
- Contractual Necessity: When processing your data is necessary to perform a contract with you or to take steps at your request before entering into a contract.
- Legal Obligation: When we need to process your data to comply with a legal obligation.
- Legitimate Interests: When processing is necessary for our legitimate interests, provided these interests do not override your rights and freedoms.
6. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. We may retain your data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
7. Data Sharing and Disclosure
We do not share your personal data with third parties, except in the following circumstances:
- Service Providers: We may share your data with trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you.
- These providers are contractually obligated to keep yourinformation confidential and secure.
- Legal Requirements: We may disclose your data if required to do so by law or in response to valid requests by public authorities, such as law enforcement agencies.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the new owner.
8. International Data Transfers
As an Irish company, your personal data is processed within the European Economic Area (EEA). However, some of our third-party service providers may be located outside the EEA. When transferring data outside the EEA, we ensure that adequate safeguards are in place to protect your data, such as relying on Standard Contractual Clauses approved by the European Commission.
9. Your Rights
Under the GDPR, you have the following rights regarding your personal data:
- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You can request correction of inaccurate or incomplete data.
- Right to Erasure: You can request the deletion of your personal data where there is no lawful reason for us to continue processing it.
- Right to Restrict Processing: You can request that we limit the processing of your data in certain circumstances.
- Right to Data Portability: You can request the transfer of your data to another controller in a structured, commonly used, and machine-readable format.
- Right to Object: You can object to the processing of your data where we rely on legitimate interests or where we process your data for direct marketing purposes.
- Right to Withdraw Consent: You can withdraw your consent to the processing of your data at any time.
To exercise any of these rights, please contact us at hello@smartbotsoftware.com. We may require proof of your identity before fulfilling your request.
9. Your Rights
Under the GDPR, you have the following rights regarding your personal data:
- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You can request correction of inaccurate or incomplete data.
- Right to Erasure: You can request the deletion of your personal data where there is no lawful reason for us to continue processing it.
- Right to Restrict Processing: You can request that we limit the processing of your data in certain circumstances.
- Right to Data Portability: You can request the transfer of your data to another controller in a structured, commonly used, and machine-readable format.
- Right to Object: You can object to the processing of your data where we rely on legitimate interests or where we process your data for direct marketing purposes.
- Right to Withdraw Consent: You can withdraw your consent to the processing of your data at any time.
To exercise any of these rights, please contact us at hello@smartbotsoftware.com. We may require proof of your identity before fulfilling your request.
11. Complaints
If you have any concerns or complaints regarding our handling of your personal data, please contact us at hello@smartbotsoftware.com. If you are not satisfied with our response, you have the right to lodge a complaint with the Data Protection Commission (DPC) in Ireland or the Information Commissioner’s Office (ICO) in the UK.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page, and we encourage you to review this policy periodically. Your continued use of our website following any changes constitutes your acceptance of the updated policy.
13. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: hello@smartbotsoftware.com