The Smartbot Blog

The latest news and expert advice on AI, automation, and customer service.

The Beginning of Smartbot: A Seven-Year Dream Realised

29 Sep

1 min read

The Beginning of Smartbot: A Seven-Year Dream Realised

Smartbot's journey from a seven-year dream to an AI vision, reshaping customer service in financial services.

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Emotionally Intelligent AI is Transforming Customer Support

1 Sep

10 min read

Emotionally Intelligent AI is Transforming Customer Support

Discover how AI that understands emotions is enhancing customer experiences across industries.

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The Power of Real-Time Emotion Recognition in Customer ServiceThe Power of Real-Time Emotion Recognition in Customer Service

12 Dec

3 mins read

the smartbot journey
The Power of Real-Time Emotion Recognition in Customer Service

Emotion-aware AI like SERTS transforms customer service by recognising emotions in real-time, enabling empathetic responses, proactive solutions, and ethical data handling.

Declan Murphy
Founder & CEO, Smartbot
The Future of Customer Service: How Emotion-Aware AI Will Change the IndustryThe Future of Customer Service: How Emotion-Aware AI Will Change the Industry

12 Dec

3 mins read

the smartbot journey
The Future of Customer Service: How Emotion-Aware AI Will Change the Industry

Emotion-aware AI like SERTS transforms customer service with real-time empathy, proactive support, and ethical practices, enhancing satisfaction and building trust.

Declan Murphy
Founder & CEO, Smartbot
Breaking New Ground in Real-Time Emotion Monitoring: The SERTS SolutionBreaking New Ground in Real-Time Emotion Monitoring: The SERTS Solution

23 Nov

2 mins

the smartbot journey
Breaking New Ground in Real-Time Emotion Monitoring: The SERTS Solution

SERTS revolutionizes customer support with real-time emotion monitoring. It leverages deep learning for accurate sentiment analysis in a cost-effective, modular solution.

Declan Murphy
Founder & CEO, Smartbot
The Beginning of Smartbot: A Seven-Year Dream RealisedThe Beginning of Smartbot: A Seven-Year Dream Realised

29 Sep

1 min read

the smartbot journey
The Beginning of Smartbot: A Seven-Year Dream Realised

Smartbot's journey from a seven-year dream to an AI vision, reshaping customer service in financial services.

Declan Murphy
Founder & CEO, Smartbot